(no subject)

[winterthunder]

In my oh-so-long and varied experience, I have never run across a company that needs taking down more than ETS. For those of you who don't know (or who tuned out my previous rants on the subject), this is the company that administers the GRE, along with several other standardized tests. Back in August they bilked me $140 when they refused to allow me to reschedule the my session, which I had missed due to a migraine. Now, as I'm trying to send my original test scores to the grad school I want to apply to, I find that they charge $20 per test report. Ok, pricey, but par for the course, right?

When I try to fill out the online form, it says my testing number is invalid. WTF? I'm copying it straight from their receipt. Ok, whatever, I'll call. Their automated system runs through a long list of things I'll need to order my report online, then, at the very end, comes this:

"The charge for ordering over the phone is $12 in addition to the fee of $20 per test report. Please enter your credit card number to begin."

OH, FUCK NO, I DON'T THINK SO!!! Your online system isn't working, so you'll charge me more to call and do the order over the phone??? Fuck that. I'll be faxing in my order, and when if you have issues with my confirmation number, you can call my cell and work it out for NO ADDITIONAL CHARGE.

Aren't there anti-monopoly laws or something to rein these bastards in?

Comments

[luxanebulis.livejournal.com]

I ordered mine over the phone and paid no extra money. I mean, I paid them $160, but that's because I'm ridiculous. I called the number on your score report (I think it was 1-888-473-7267) and gave them my SSN because the online system has no clue who I am either. The phone system did know my SSN. There's a $12 charge to be told your scores over the phone but not to actually mail them to schools.

[winterthunder.livejournal.com]

Hmm, that wasn't what I heard. Maybe I should call and listen to it again.